Shipping & Returns

Shipping

Processing time

As all of our jewelry is handmade and made to order, the time it takes for us to prepare and ship an order can vary based on the product. Typically, it takes between 1 and 3 weeks for us to process and ship your order.

Standard shipping

We offer free standard shipping. The delivery time is 14-30 business days.

Shipping upgrades

Express shipping is available for an additional charge. The delivery time is 3-7 business days.

Eco post shipping to the USA is also available for an additional charge. The delivery time is 7-14 business days.

Customs and import taxes

Buyers are responsible for any customs, import duties and taxes that may apply. Please be aware that Pavlove Jewelry is not responsible for delays due to customs. The import duties and taxes are calculated and collected are due at the point of, or after delivery. You should note that due to customs policies the cost vary according to country. Please contact your local customs office for further information.

Returns & Exchanges

We gladly accept exchanges

Just contact us within: 7 days of delivery

Ship items back to me within: 14 days of delivery

We don't accept returns or cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

• Gift cards
• Custom or personalized orders
• Items on sale

Conditions of exchanged

Buyers are responsible for exchange shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.